Credo

1. Be easy to do business with

2. Build mutually beneficial relationships that endure

3. Strive to always add value 

Being easy to do business with:

· Communicating effectively: clearly, directly, and honestly (managing expectations, flexible hours ensure that customers are aware of days off, agreed time frames / best methods to contact, timely response, and avoidance of jargon)

· Do what I say I will do

· Friendly and positive 

· Respectful of time pressures: arrive at meetings prepared and on time 

· Avoid making false promises

Building mutually beneficial relationships that endure:

· Farming not hunting: with no interest in approaching prospects with the sole aim of gaining the highest possible commission

· Maintaining on-going interest in how things are operating, e.g. cost effectiveness, fitness for purpose, supplier performance etc

Constantly Striving to add value: 

· Through initial and on-going review and honest appraisal of options

· No charge for bill analysis and or shopping around for the best available deals

· Actively connecting people with other trusted service providers